1. Introduction
Fareomints (we, us, our) ensures it protects the privacy of our customers and handles personal information lawfully, transparently, and securely in accordance with applicable laws. Through the privacy policy, we explain how your provided data is collected, used, disclosed, stored, and protected when you engage with our website or interact with us through:
1.1 Our booking platforms, including websites
1.2 Customer service channels (phone, email, chat)
1.3 Our social media pages
1.4 Marketing communications and provided related services
1.5 The tools, platforms or systems used to deliver the services.
When you use our services, you consent to the agreement and the stated provisions in the policy.
2. Information We Collect
2.1 Information You Provide Directly
When you use our platform or engage with our services, we collect the information that you voluntarily provide us when:
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Create a Profile
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Pay for the Booking
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Fill out an inquiry or contact form
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Subscribe to the Newsletter
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Reaching out to the Customer Service Team
2.2 Sensitive Information
2.1 Information You Provide Directly
We collect your sensitive information only when it is necessary to provide the requested travel services and when you voluntarily provide it. We handle your information with the utmost security and the necessary safeguards. The information includes:
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Health/Medical Details
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Disability Assistance
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Dietary Preferences
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Other sensitive information
2.3 Information Collected Automatically
Some information is automatically collected when you use our website, application, or any other service, such as:
- IP Address
- Device type, operating system, browser details
- Usage data
- Location data (when enabled)
- Cookies, pixels, analytics identifiers
3. How We Use Your Personal Information
We may use your personal information in many ways, such as:
- Booking, Payment, Changes and Cancellations
- Provide confirmations, tickets, and itineraries
- Ensure security and prevent fraud
- Deliver customer support and service updates
- Enhance the user experience
4. Sharing and Disclosure of Personal Information
We do not sell your personal information. We share data only when necessary to meet your travel requests, deliver services, comply with legal obligations, or protect your data. This includes sharing your information with travel service suppliers such as airlines.
5. Data Security
To protect your personal information, we use all the necessary administrative, technical, and physical measures such as:
- Encryption
- Access controls
- Secure servers and firewalls
- Continuous security monitoring
- Employee training
We will notify you at the earliest if we believe there is a data breach that may cause harm to your personal information.
6. Children's Privacy
We do not provide our services to children below the legal age (i.e., 18 years). We do not collect any personal information from minors without parental consent
7. Updates to the Policy
We reserve the right to update the privacy policy at any time without issuing prior notice to inform you. The posted Last updated date reflects the date the changes take effect.
8. Contact Us
If you have any particular questions, concerns, or requests, you can contact us at your earliest convenience. Our team will try to respond as soon as possible.
